Disclaimer
Travel risks, visa requirements and your rights with helymridge.com.
Provider identification
helymridge.com LLC, EDRPOU 66937617, Office 405, Business Center 'Sky', 12 Khreshchatyk St, Kyiv, 01001, Ukraine. Email contact@helymridge.com, phone +380 509 625 1520. Representative: David Klein, Managing Director. Law of Ukraine No. 675-VIII On Electronic Commerce.
Travel risks
Tours carry inherent risks: weather, transport delays, health hazards, political events and force majeure. helymridge.com acts as an intermediary and is not liable for third-party failures beyond Law of Ukraine No. 3153-IX On Consumer Protection and Law of Ukraine No. 324/95-VR On Tourism. Travel insurance is not automatically included.
Visas and entry documents
Visa, passport and entry rules are set by destination authorities and may change; verify them with the embassy or consulate. helymridge.com does not guarantee entry.
Cancellation and refunds
Cancellation, refund and rebooking follow your contract and the tour operator's terms; statutory rights remain under Law of Ukraine No. 3153-IX On Consumer Protection and Law of Ukraine No. 324/95-VR On Tourism.
Advertising
Prices and discount claims are accurate at publication and substantiated on request, per Law of Ukraine No. 270/96-VR On Advertising.
Personal data and cookies
Personal data is processed under Law of Ukraine No. 2297-VI On Personal Data Protection. Non-essential cookies and tracking require prior, withdrawable consent under Law of Ukraine No. 1089-IX On Electronic Communications.
Complaints
Send complaints to contact@helymridge.com or +380 509 625 1520; we reply within statutory deadlines. You may also contact the State Service of Ukraine for Food Safety and Consumer Protection (Law of Ukraine No. 3153-IX).
Language
Consumer information is available in Ukrainian under Law of Ukraine No. 2704-VIII; this English version is additional.