Refund and Cancellation Policy
1. Legal basis
Issued under Law of Ukraine No. 324/95-ВР On Tourism, Law of Ukraine No. 3153-IX On Consumer Protection and Law of Ukraine No. 675-VIII On Electronic Commerce. It forms part of the distance contract concluded when you book.
2. Cancellation by the traveller
Cancel by email to contact@helymridge.com or phone +380 509 625 1520, quoting your booking number. Notice takes effect on receipt. Unless your confirmation says otherwise, these charges apply to the tour price:
- 30+ days before departure: no charge.
- 29–15 days: 30%.
- 14–7 days: 60%.
- Under 7 days or no-show: 100%.
Third-party costs already paid (visa, insurance, permits, non-refundable fares) are deducted only if incurred and documented.
3. Refunds
Approved refunds are paid within 14 days of confirming the amount, by the same payment method. Provider bank fees are not refunded; exchange-rate differences are not compensated.
4. Cancellation by the operator
If we cancel before departure for reasons other than your breach, choose an equivalent tour or a full refund of sums paid to us. We are not liable for costs you incur separately (flights, visas).
5. Force majeure
If performance is prevented by circumstances beyond reasonable control, the tour may be postponed or the contract terminated; sums paid are refunded less documented costs.
6. Complaints and authority
Send complaints to contact@helymridge.com or by post to the address below. We answer them within the deadlines of Law of Ukraine No. 3153-IX. You may also apply to the State Service of Ukraine for Food Safety and Consumer Protection.
Ukrainian-language information is provided under Law of Ukraine No. 2704-VIII; this English text is supplementary.